IDEAL Customer Service
Customer Service Call Center

Whether first or second level support – we are the point of contact for your customers. Account settlement, reminder or a general account clarification? – We clarify it with your customers. Leave the work to our professional staff. Telephone, e-mail, messenger or letter? We can reach your customers via all common communication channels.

Fast and friendly processing is standard for us.

Our services contact person Contact us

Contact us

Direct connection to

Customer Service Call Center
Customer Service from Heilbronn

We are always friendly and professional to your customers – even with orders, problems and complaints. By e-mail, on the phone.

Kundenservice & Customer Care IDEAL GROUP

Projektdurchsprache bei der IDEAL Fullservice

Präsentation der IDEAL Fullservice, dem Spezialisten für Lösungen rund um Debitorenbuchhaltung, Forderungs- und Risikomanagement

Telephone customer service
next level, for satisfied customers

Here, communication experts work in your good name – we take care of your customers’ concerns professionally, sympathetically, always and competently.

Conscientious database management is essential for optimizing your customer databases and for marketing campaigns. This is not only a good investment in the short term, but above all in the long term. Because only truly valid data forms the basis for a lasting and profitable customer relationship.

Telephone and written customer service
Hotline / Helpdesk
Back office services
Complaint management
Professional ticket system
National and international processing
Online connection via VPN

First-level support
Second-level support
Ticket processing
Active problem solving with your customers so that customer and account are balanced

Customer service for financial services, invoices, reminders & late payments

Whether first or second level support – we are the point of contact for your customers. Account reconciliation, reminder or general account clarification? – We clarify it with your customers. Do you leave the work to our professional staff via telephone,e-mail, messenger and letter? A s Fast and friendly processing is standard for us.